07708511169 
elaine@thesilverbag.co.uk 
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T&C's 

TERMS AND CONDITIONS 
 
DELIVERY 
 
• Free postage for orders over £25.00. 
• UK mainland standard postage charge £3.50. 
• International postage is available on request, please contact us for a quotation on thesilverbag@gmail.com 
 
We aim to post orders within 3-5 working days. RETURNS POLICY 
All returns need to be made within 14 days of receipt. 
All returns must be sent back in an unused condition, with all tags and packaging intact. Please be aware that we do not cover return carriage costs. 
All items are checked before being sent out however, should you be unhappy with your item and/or any damage claims must be reported in writing within 5 days of receipt, including pictures where possible, to thesilverbag@gmail.com 
Please be aware that we currently do not run an exchange policy. 
 
PRIVACY POLICY 
 
This privacy policy sets out how The Silver Bag uses and protects all information that you give when using our website. 
The Silver Bag is committed to ensuring that your details are protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that these will only be used in accordance with this privacy Statement. 
The Silver Bag may change this policy from time to time by updating this page. You should therefore check this page from time to time to ensure that you are happy with any changes. 
This policy is effective as of October 2020. 
 
WHAT WE COLLECT 
 
We may collect the following information: 
Your name and contact information including email address and demographic information such as postcode as well as preferences, interests and any other information relevant to customer surveys and/or offers available at The Silver Bag. 
 
WHAT WE DO WITH THE INFORMATION COLLECTED 
 
We require this information to understand your needs, provide you with a better service, as well as improving the products ranges made available to you. 
We may periodically send promotional emails about new products, special offers or other information we think may be of interest, using the email address you provided us with. 
From time to time, we may also use your contact information for marketing research purposes. We may also contact you by email, phone or post to customise our website according to your interests. 
 
You may choose to restrict the collection or use of your personal data in the following ways: 
If you have previously agreed for us to use your personal information for direct marketing purposes, you may change your mind at any time by writing to: 
 
The Silver Bag 
5 Bergholt Road Colchester Essex 
CO4 5AA 
or email us at thesilverbag@gmail.com 
 
We will not sell, distribute or lease your personal information to third parties unless we have your permission to do so or are required by law to do so. 
If you believe that any information, we are holding on you is incorrect or incomplete, please write or email the above addresses. We will correct any information to be found incorrect. 
 
LINKS TO OTHER WEBSITES 
 
The Silver Bag website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over these other websites '. Therefore, we cannot be held responsible for any information which you provide whilst visiting such sites and any such sites that are not governed by The Silver Bag privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question. 
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